FAQs

SHIPPING

The Crystal Empire currently ships to the USA and Canada.

Once your order is placed, it will be shipped within 7-14 business days. You will receive a shipment notification email with a tracking number as soon as your package ships.

Free shipping on all orders over $15.

REFUND & RETURNS

If issue occurs please contact us at TheCrystalEmpire0@gmail.com to request a refund. Product must be within 30 days of purchase, no damages to item, and must come back in original box and packaging. Once request is approved we will either mail or email a return label for you to return the item and to receive your refund. Refunds take approximately 3-4 business days after item is returned and processed.

OTHERS

You can contact us through our contact page! We will be happy to assist you.